Why is Social Media Marketing Important to Grow Business in the 21st Century?

by Brinda Mehta  |  21st Jun, 2024 in Digital Marketing
Why is Social Media Marketing Important to Grow Business in the 21st Century?

When was the last time you spent a day without using any form of social media? We get it. It probably happened eons ago. Such is the impact of social media on our lives. And the marketing domain has seen leverage this very power of social media to its advantage. In the 20th century, marketing was limited to radio, television ads, newspapers, and hoardings. However, post the boom of social media platforms, marketing has evolved in leaps and bounds.

Marketers these days follow different types of content marketing strategies on social media to best promote their products/services. Social media is now a powerful platform, the impact of which transcends all conventional communication barriers. What’s even more fascinating is social media’s impact on real-life scenarios. For instance, in the year 2014, three young men living with ALS took the ALS Ice Bucket Challenge and launched a global phenomenon through social media. The campaign helped raise millions for charity and more importantly, raised awareness about ALS through engaging content. This is a prime example of why social media marketing is powerful: it allows connecting with millions at the click of a button. In this article, we together will understand why and what is the need of social media marketing in today’s date and in the upcoming future.

Importance of Social Media Marketing

In the digital age of today, social media is a weapon waiting to be unleashed. For businesses and brands, it is extremely imperative to harness this power of social media to elevate their growth. Let us dig deep into why social media marketing is so important

Ease of Customer Acquisition

In the yesteryears, customer acquisition was seen as a tedious and tricky task. However, after the advent of social media, it has become relatively simple to acquire customers. With already billions of users actively engaging on several platforms like Facebook, Instagram, X, LinkedIn, and many more, businesses have unprecedented access to a vast pool of potential customers.

By strategically targeting and engaging with relevant audiences, businesses are now able to efficiently convert leads into loyal customers, thereby getting revenue growth. Social media has leveled the playing field, allowing even small businesses to compete with larger enterprises. It has opened up new channels for customer discovery and interaction, making it easier to build brand awareness and foster deeper connections with the target market.  Planning a proper social media marketing strategy and implementing it by harnessing social media tools can help a brand reach unprecedented heights.

Direct Communication With Customers

One of the biggest changes social media has made is it has opened doors for businesses to enter their clients’ world seamlessly. Through comments, direct messages, and interactive features, brands can now engage in real-time conversations with their audience. Doing so not only builds trust but also brings transparency to the channel.

Research has shown that brands actively communicating with their customers tend to have a more loyal follower base. This direct line of communication allows businesses to truly understand their customers’ pain points, preferences, and sentiments. It empowers brands to provide personalized support, respond to inquiries promptly, and address concerns transparently.

Facilitating Engagement Like Never Before

When it comes to expanding business engagement, the importance of social media marketing cannot be emphasized enough. Through social media audit, content sharing, tagging, and viral campaigns, businesses can amplify their reach and attract new audiences who may have previously been unaware of their brand.

This expanded engagement opens up new opportunities for growth and diversification. As businesses continue to adapt and innovate in their social media strategies, the potential for growth and diversification remains virtually limitless.

Increase in Brand Awareness

In the world of marketing, one of the toughest tasks is to spread the word about a product/service that is set to be launched. However, now with social media, marketers get a platform to reach their targeted audience in no time. Through proper advertising, influencer partnerships, and organic content creation, businesses can rapidly increase brand awareness and visibility. This heightened exposure lays the groundwork for future growth and establishes a solid foundation for brand recognition.

Build Your Brand Loyalty

Social media marketing stands as a cornerstone in the modern business landscape, offering unparalleled opportunities for building and nurturing brand loyalty. The power of social media marketing lies in its ability to facilitate direct and authentic interactions between businesses and their audience.

Furthermore, social media platforms provide invaluable insights into consumer preferences, behaviors, and sentiments, enabling businesses to tailor their strategies accordingly. By leveraging these insights, businesses can deliver personalized experiences that resonate with their audience on a profound level, building even stronger brand loyalty.

Generation of Increased Website Traffic

Alongwith different SEO strategies, SMM also becomes evident when considering its role in generating website traffic. Harnessing social media to drive traffic to your website is a powerful strategy for boosting online visibility and attracting potential customers. Not only do social media platforms provide a venue for promoting content, but they also offer analytics tools to measure the effectiveness of your campaigns. This data helps businesses refine their strategies to better meet the needs and interests of their audience.

Also, engaging with users through comments and messages can encourage repeat visits and sustained interest.

Apart from this, blog posts, promotional offers, or multimedia content like marketing through videos and infographics also significantly help in increasing website traffic. Social media platforms also allow targeted ads that can direct specific audience segments to your website, thereby enhancing the quality and relevance of the traffic you receive.

Maintain Brand Relevance

In today’s competitive landscape, maintaining brand relevance is crucial for businesses to stay ahead of their rivals and be in the minds of their audience. Social media platforms offer an ideal space for businesses to remain current and connected with their customers.

The advantages of social marketing come to the fore when you consider how massively it can help in maintaining the relevancy of a brand. Social media provides real-time insights into what is resonating with your audience, allowing for immediate adjustments to branding strategy.

One of the easiest ways through which brands can stay relevant is by posting fresh content, engaging in trending conversations, and responding to customer feedback. Apart from above discussed points, through targeted campaigns and interactive content, businesses can keep their brand on the top of consumers’ minds, ensuring they remain a preferred choice in their industry. This dynamic engagement not only sustains brand relevance but also drives loyalty and long-term success. However, one needs to keep in mind how often to post on social media, so as to not sound too pushy in the eyes of the audience.

Helps The Audience Remember The Brand

In today’s competitive market, myriad brands are competing in the same segment. In such a scenario, it is very easy for the audience to forget about your brand. This is where the importance of social media marketing and its profound potential comes into the picture. With the help of consistent and strategic social media efforts, businesses can create memorable and impactful brand experiences. Regularly posting engaging content, such as stories, videos, and interactive posts/polls, helps keep the brand fresh in the minds of the audience.

Additionally, using visual branding elements like logos, colour schemes, and taglines across social media platforms reinforces brand recognition and recall. Furthermore, social media provides an opportunity for brands to interact directly with their audience, building a personal connection that enhances memorability. By utilizing these strategies, businesses can ensure their brand stands out in the ever-so-crowded marketplace and remains on top-of-mind for their audience.

Helps to Tackle Crisis Management

The occurrence of a crisis is inevitable. It could be in the form of a product recall, negative publicity, or a customer service issue. During such occurrences, social media plays a crucial role in effective crisis management. By issuing prompt and transparent updates, businesses can control the narrative, mitigate damage, and reassure their audience that the issue is being handled responsibly. This swift response can prevent misinformation from spreading and reduce the repercussions of the crisis.

The interactive nature of social media paves the way for two-way communication, enabling businesses to engage directly with concerned customers and stakeholders. By actively listening to their audience and responding empathetically, businesses can demonstrate their commitment to resolving the issue. The answer to why social media marketing is important becomes crystal clear during such frantic scenarios.

How to Choose a Suitable Social Media Platform

Whether you want to build your business on Instagram, Facebook, or any other platform, it all boils down to that one decision. The decision as to which platform to choose to promote your products/services.

Depending on your brand segment, your audience, their taste, and presence, social media platforms can be selected. Let’s now look at how you can choose an apt social media platform for promoting your business.

Identify Your Target Audience

It is extremely important to understand the demographics, interests, and behaviours of your target audience. You can research which platforms your audience visits frequently. For example, Instagram and Facebook are more popular among younger audiences, while LinkedIn is preferred by professionals and B2B marketers.

Analyze Your Business Niche

You need to determine which platforms align best with your industry. For instance, fashion and beauty brands thrive on visually oriented platforms like Instagram and Pinterest. On the other hand, B2B companies often find more success on professional networking platforms like LinkedIn, where they can connect with other businesses and decision-makers.

Consider Your Resources

Companies these days allot a specific budget that they want to spend on marketing campaigns. Evaluate the time and budget you can allocate to manage the platform effectively. Ensure you have the skills and resources to create content that performs well on the chosen platform. For example, YouTube requires video production expertise, whereas Instagram requires strong visual design and photography skills.

Study Competitor’s Strategies

Another method you can take is to analyze where your competitors are most active and successful. Learning from their strategies can help you see which platform might also work for your business.

Test And Measure

Start with a few platforms that seem most promising and relevant to your business. Monitor your performance regularly using platform analytics to see which ones yield the best results. This approach allows you to test different platforms, measure their effectiveness, and allocate your resources to the ones that are driving the most valuable engagement and results for your business.

Adapt to Trends And Changes

Stay updated with social media trends and be ready to adapt your strategy as platforms evolve. Be open to exploring new platforms that emerge and might offer unique opportunities for your business. Social media is a constantly changing landscape, so it’s important to stay agile and willing to try new approaches that could potentially reach your target audience more effectively over time.

How to Choose a Suitable Social Media Platform

Final Thoughts 

Through this blog, we got to know about the immense importance of social media marketing in today’s times. However, not every business owner is skilled and equipped enough to market their products/services by themselves. This is where you need to avail services of a dedicated social media marketing agency. The right agency can help you choose the right type of content marketing for creating a successful brand. Additionally, it can manage your social media profiles, create engaging content, run targeted advertising campaigns, track and analyze performance, and optimize your efforts for better results. By partnering with a professional social media marketing agency, you can leverage their expertise, tools, and resources to effectively reach and engage your target audience on the most relevant platforms for your business.

Creative Director
I often feel people around me know me more than I know myself. But then, I laugh & I say to myself- Do they really? :D

Everybody knows- I am a mother of two, a cyclist, I love creating Mandala Art and I am a designer at heart.

What do I know?- I have always been good at designs and have tried to bring out something new, every time.

I am a seeker. I will never stop seeking. Never stop running and sometimes, I bang into walls.
Only to take a detour. Changing the route is important. So important.

I am learning to change. Learning to break- a lot of presumptions that I have.
Sometimes, I will express it all.
Sometimes, I will keep mum till I have gathered the courage to swallow that drop of poison.

It is bitter at first, sweet- maybe later. That reminds me, I am a sweet tooth & I love eating things that can make noise- that loud, crunchy one.

If I had to delete one word from the dictionary, it would be ‘patience’.
But only after understanding what it truly, truly means. :)

Thank you for reading our content.
Want to get in touch?